Mero Pharmacy Manager

Shifting pharmacy management from desktop to your fingertips.

Context:

Most pharmacy management systems in the market require extensive setup, including dedicated software installations, desktop configurations, and staff training to operate effectively. This creates additional costs and complexity, especially for small and medium-sized pharmacies.

To address these issues, this project focuses on building a lightweight, easy-to-use solution that eliminates the need for heavy setups and minimizes training time—ensuring smooth adoption and usability.

The Objective:

To develop a user-friendly and accessible management system for pharmacies that:

Simplifies order tracking, drug searches, KYC verification, and team collaboration.
Provides seamless synchronization among staff without requiring complex setups or specialized training.
Focuses solely on inventory and record management, excluding billing or financial processes, making it lightweight and efficient.

My Role

Product Designer

User Research and Visual Designs

Timeline

3 Months

Empathize

Understanding the Problem:

Pharmacies often struggle with managing inventory due to:

Complex Systems - Most inventory management solutions require heavy software setups, desktop-based configurations, and technical training.
Financial Overhead - Small and medium-sized pharmacies face high costs for software licenses and hardware requirements.
Operational Barriers - Existing systems often integrate billing and accounting features, making them overloaded and difficult to operate for inventory-focused tasks.

Research Process:

I Conducted

Interviews with pharmacy owners and staff to identify their pain points.
Competitor Analysis of existing pharmacy management systems to understand gaps.
User Personas to define the end-users and their specific needs.

A user persona of 2 users for the mero pharmacy app project

Key Insights:

Users preferred mobile-first solutions for portability.
Desired quick data entry options and easy-to-access records.
Required a team collaboration feature to avoid dependency on a single operator.
Wanted minimal learning curves—systems should work out of the box.

Conceptualize

Based on research findings and product requirements, brainstormed and defined the core features:

Order Book - To manage orders efficiently and sync data with teams.
KYC & Role Management - To provide role-based access through verification.
Drug Information Search - To quickly find and manage drug details.
Sales & Expenditure Tracking - To input daily sales and monitor expenses.
Purchase Management - To record bills, payments, and pending cheques.
Customer Record Management - To track regular customers and their preferences.

Jumped into secondary research to form our product strategy and experience.

Created mind map, system flow chart for clarity of our system
Prioritized users wants and needs
Created wireframes prioritizing user's wants and needs

Mind Map:

System Flow Chart:

Wireframes:

Design

Once I got the clarity, started working on hi-fi designs

Why Prioritize Usability in Mobile Design?

Since this project is inherently a mobile app, the design process naturally centered on mobile usability—optimizing interactions, layouts, and performance for smaller screens.

Key Focus Areas:

Touch-Friendly UI: Swipe gestures for tasks like adding or erasing orders and notes.
Quick Access Features: Easy-to-reach buttons for frequently used actions (e.g., adding orders, searching drugs).
Compact Layouts: Organized content to prevent clutter and enhance readability on smaller screens.

Did We Need a Design System Right Away?

Yes, a design system was crucial for:

Consistency: Maintaining visual and functional consistency across all sections—orders, KYC forms, customer records, etc.
Scalability: Allowing faster updates and feature additions.
Developer Handoff: Clear guidelines for typography, colors, spacing, and reusable components streamlined collaboration with developers.
Efficiency: Reduced redesign efforts as pre-defined components accelerated iterations.
Accessibility: Integrated standards for legibility, color contrast, and button sizes to ensure usability for all users.

Once I answered the burning questions, I commenced design right away.

Built a Design System as priority.
Focused on user friendly designs

Design System:

Hi-Fi Design:

Overall Design Highlights

Streamlined User Flows
Clean and Functional Aesthetic
Mobile-Friendly Interactions
Scalable Components for Growth
Real-Time Notifications and Alerts

Thanks for stopping by! Have a nice day:)