Mero Pharmacy Manager

Empathize

Problem Identifying

Pharmacy owners, especially small-scale businesses, face significant operational challenges with manual systems for managing sales, expenses, and inventory. Many still rely on notebooks and diaries, which are time-consuming, prone to errors, and inefficient. Existing digital solutions are often too complex, requiring significant training and setup time that many owners cannot afford.

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Research & Findings

The purpose of my research was to identify critical challenges pharmacy owners in their business with their current management process whether its a digital solutions or manual solutions. By understanding these pain points, High costs & time spent on hiring extra employees, Manual tracking in notebook, extensive setup for current management system available, etc. I aim to design a tool that makes Pharmacy Owner’s life easier.

Based on research, here were the core pain points:

Extensive Setup

Existing apps are overly complex and require separate training, making them unappealing to non-technical users.

High Costs & Time Spent

Pharmacies needed additional staff just to manage records and keep track of sales and stock.

Manual Tracking

70% of pharmacy owners still rely on handwritten records for tracking sales and expenses.

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User Persona

I developed a user persona to identify the ideal user who would gain the most value from Mero Pharmacy Manager. This process allowed me to focus on the goals, needs, and frustrations of the Pharmacy Owners.

Pharmacy Owner

Ramesh Sharma | he/him | 45

location

Bharatpur, Nepal

Education

Bachelor of Pharmacy

Experience

15+ Years

Goals

Reduce manual work and minimize reliance on notebooks for record-keeping. Improve efficiency in sales and expense tracking. Keep track of dues automatically to avoid revenue loss. Manage inventory in real time to prevent running out of essential medicines. Eliminate the need for extra staff by using an intuitive system.

Needs

A fast and easy way to log daily sales and track transactions. A simple inventory system to monitor stock levels and prevent shortages. An automated dues and payments tracker to avoid manual record-keeping. A quick medicine price lookup to eliminate the need for a physical diary. A mobile-friendly app that works smoothly on a budget smartphone.

Pain Points

Struggles with handwritten records – prone to errors and time-consuming. Forgets dues and pending payments without proper tracking. Existing pharmacy software is too complex and requires training. Finding medicine prices manually slows down the sales process. Stock mismanagement leads to out-of-stock or overstock situations.

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User Journey

The user journey maps the entire process, starting with a problem to be solved and moving through each step of interacting with the app.

Ramesh Sharma

Scenario: Wants to efficiently manage pharmacy inventory, sales, and orders while reducing errors and improving workflow.

Starting

Rajesh begins managing his pharmacy manually, using notebooks and Excel sheets to track inventory and sales.

Trying

Experiments with basic software but finds them lacking critical features tailored for pharmacies.

Conflicting

Frustrated with inefficiencies, Rajesh struggles to keep up with real-time stock management and order tracking.

Quitting

Rajesh considers switching to a pharmacy management system to automate tasks and improve accuracy.

Thoughts: “Managing everything manually is fine for now, but I wish there was an easier way to track stock and sales.”

Actions: Uses Excel sheets and handwritten notes to track stock levels and orders. Spends hours verifying stock manually.

Thoughts: “Some tools help, but they don’t track medicine expiry or notify me when stock is low.”

Actions: Tries general inventory software but struggles with missing pharmacy-specific features.

Thoughts: “This is getting messy. I still run out of stock unexpectedly, and errors keep happening.”

Actions: Spends more time fixing inventory errors manually.

Thoughts: “I need a smarter system that alerts me when stock is low and tracks expiry dates automatically.”

Actions: Looking for reliable light weight solution for managing pharmacy.

Starting

Thoughts: “Managing everything manually is fine for now, but I wish there was an easier way to track stock and sales.”

Actions: Uses Excel and handwritten notes for tracking.

Trying

Thoughts: “Some tools help, but they don’t track medicine expiry or notify me when stock is low.”

Actions: Tries generic inventory software but finds missing pharmacy-specific features.

Conflicting

Thoughts: “This is getting messy. I still run out of stock unexpectedly, and errors keep happening.”

Actions: Spends more time fixing inventory issues manually.

Quitting

Thoughts: “I need a smarter system that alerts me when stock is low and tracks expiry dates automatically.”

Actions: Looking for a reliable, lightweight solution.

Empathize

User Flow + Information Architecture

Conceptualize

Developing Solutions

I began brainstorming ways to simplify the pharmacy operations process. The primary solution was to design an app that allowed pharmacy owners to quickly access key features, reducing the need for manual processes and long training times.

Conceptualize

Moodboard + Low-fi

The design aimed to reflect simplicity, efficiency, and professionalism.

Moodboard of Mero Pharmacy Manager showcasing different deisgn inspiration | Sidd Art

Design

Hi-Fi Design + Final Design

Showcasing high-fidelity UI designs with the final look and feel. Ensuring each screen highlights its functionality.

Design

Figma Prototyping

Coming Soon!...